At 399 Bet, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know — clearly and honestly.
Summary: 399 Bet collects only the data needed to operate your account, process payments, and keep the platform secure. We do not sell your personal data to third parties. You have the right to access, correct, or delete your data at any time by contacting our support team.
399 Bet ("we", "us", "the platform") operates the online gaming platform available at 399-bet.top. We are the data controller responsible for the personal information you provide when you register an account, make a deposit, place a bet, or interact with our platform in any way.
This Privacy Policy applies to all services offered by 399 Bet, including the website at 399-bet.top, the 399 Bet Android app, and all customer support channels including live chat and email. By using any of these services, you agree to the data practices described in this policy.
If you have any questions about how 399 Bet handles your personal data, you can contact our Data Protection team at any time via email at [email protected] or through the live chat feature on the platform. We aim to respond to all privacy-related queries within 48 hours.
399 Bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment providers when you make a deposit or withdrawal. Here is a clear breakdown of what we collect and why.
When you create a 399 Bet account, we collect the following information:
For withdrawals above certain thresholds or when required by our fraud prevention systems, we may request identity verification documents. This may include a copy of your National ID card, passport, or driving licence, and a selfie for liveness verification. KYC documents are stored securely and used only for identity verification purposes.
We record all financial transactions on your 399 Bet account, including:
When you access 399 Bet via browser or the Android app, we automatically collect:
We do not collect: We do not collect your full payment card numbers, bank account PINs, or bKash/Nagad PINs. Payment transactions are processed through secure payment gateways and we only receive confirmation of the transaction, not your full payment credentials.
Every piece of data 399 Bet collects has a specific purpose. We do not collect data speculatively or store information we do not need. The table below summarises how we use your personal data:
| Purpose | Data Used | Why It's Needed |
|---|---|---|
| Account creation and management | Name, phone, email, password | To create and maintain your 399 Bet account |
| Age and identity verification | Date of birth, ID documents | Legal requirement — 18+ only platform |
| Payment processing | Payment method details, transaction records | To process deposits and withdrawals |
| Fraud prevention and security | IP address, device data, transaction patterns | To detect and prevent fraudulent activity |
| Customer support | Account data, transaction history, chat logs | To resolve your queries and complaints |
| Responsible gaming | Game history, session data, deposit patterns | To identify and support at-risk players |
| Platform improvement | Technical data, usage patterns | To fix bugs and improve user experience |
| Marketing communications | Phone number, email, game preferences | To send relevant bonus and promotion offers (opt-out available) |
If you have opted in to marketing communications during registration, 399 Bet may send you SMS or email notifications about bonuses , promotions, new games, and special offers. You can opt out of marketing communications at any time by replying STOP to any SMS, clicking the unsubscribe link in any email, or updating your communication preferences in your account settings. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts.
399 Bet processes your personal data on the following legal grounds, depending on the purpose of the processing:
399 Bet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this Privacy Policy.
To process your deposits and withdrawals, we share the minimum necessary payment information with our payment partners including bKash, Nagad, Rocket, and bank transfer providers. These partners process your payment data under their own privacy policies and security standards. 399 Bet does not store your full payment credentials.
When KYC verification is required, your identity documents may be shared with our third-party identity verification partner. This partner is bound by strict data processing agreements and uses your documents solely for the purpose of verifying your identity. Documents are not retained by the verification provider beyond the period required to complete the check.
Some games on 399 Bet are provided by third-party game studios. These providers may receive your player ID and game session data to deliver the game and record outcomes. They do not receive your full name, payment details, or contact information. Game providers are contractually prohibited from using your data for any purpose other than delivering the game.
399 Bet may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by law, court order, or in connection with the investigation of suspected fraud, money laundering, or other illegal activity. We will notify you of any such disclosure where we are legally permitted to do so.
No Data Sales: 399 Bet will never sell your personal data to advertisers, data brokers, or any other commercial third party. Your data is used only to operate your account and keep the platform safe and fair for all players.
The 399 Bet website uses cookies and similar tracking technologies to improve your experience, keep you logged in, and help us understand how players use the platform. Here is a breakdown of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 399 Bet, but some features such as saved preferences may not work as expected. The 399 Bet Android app uses equivalent local storage mechanisms for the same purposes.
399 Bet retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and our internal compliance obligations. The table below outlines our standard retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| KYC / identity documents | 5 years after account closure | Anti-money laundering regulations |
| Game history | 3 years from date of play | Dispute resolution and auditing |
| Customer support records | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for compliance |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Protecting your personal data is a top priority at 399 Bet. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.
Despite these measures, no online platform can guarantee 100% security. If you suspect that your 399 Bet account has been compromised, contact our support team immediately via live chat. We will lock your account and investigate within one hour of receiving your report.
Your role in security: You can significantly reduce the risk of unauthorised access by using a strong, unique password for your 399 Bet account, enabling two-factor authentication (2FA) in your account settings, and never sharing your login credentials with anyone — including 399 Bet support staff, who will never ask for your password.
As a 399 Bet player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days.
Request a copy of all personal data 399 Bet holds about you. We will provide this in a readable format within 30 days.
Ask us to correct any inaccurate or incomplete personal data held on your account. Some changes may require identity verification.
Request deletion of your personal data. Note that some data must be retained for legal compliance and cannot be deleted on request.
Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests.
399 Bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any 399 Bet services.
If we discover that an account has been registered by a person under 18, we will immediately close the account, void any bets placed, and delete the associated personal data as quickly as our legal obligations allow. Any deposits made by an underage player will be returned to the original payment method after verification.
If you are a parent or guardian and believe your child has registered a 399 Bet account, please contact us immediately at [email protected]. We will investigate and take action within 24 hours of receiving your report.
Parental Controls: We strongly encourage parents and guardians to use parental control software to restrict access to online gaming platforms. 399 Bet supports third-party parental control tools and will cooperate fully with any parental request to block access to our platform.
399 Bet may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or changes in applicable laws. When we make significant changes, we will notify registered players via SMS or email at least 7 days before the changes take effect.
The updated Privacy Policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically. Your continued use of 399 Bet after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you disagree with any changes to this Privacy Policy, you may close your account by contacting our support team. Any data collected prior to account closure will be retained only for the periods required by law as described in Section 7.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399 Bet handles your personal data, please get in touch with our team. We are available 24 hours a day, seven days a week, and our Bengali-speaking agents are ready to help.
Privacy and security are built into every part of the 399 Bet platform — not added as an afterthought.
Every connection between your device and 399 Bet is protected by TLS 1.3 encryption. Your login credentials, payment details, and personal data are never transmitted in plain text. The same protection applies to the Android app and the website.
399 Bet's identity verification process protects all players by ensuring that every account belongs to a real, eligible person. KYC checks prevent fraud, underage access, and identity theft — keeping the platform safe for everyone.
399 Bet will never sell your personal data to advertisers, data brokers, or any third party for commercial purposes. Your information is used only to operate your account, process payments, and keep the platform secure.
You have the right to access, correct, download, or delete your personal data at any time. Our support team processes all data rights requests within 30 days. No complicated forms — just contact us via live chat or email.
Signed up for bonus notifications but changed your mind? Opt out of all marketing communications in seconds — reply STOP to any SMS, click unsubscribe in any email, or update your preferences in account settings. No questions asked.
399 Bet keeps your data only for as long as legally required. Transaction records are held for 7 years as required by financial regulations. After the retention period, your data is securely deleted or anonymised — no indefinite storage.